Frequently asked questions
Everything you need to know about our products, orders, and policies. Can't find your answer? We're one email away.
Apex Hammock
What makes this cover diffrent from the covers I've already tried and thrown away?
Most covers are built for the product photo, not for the dog.The Kithpaws Apex hammock is built around two things cheap covers skip entirely: an anti-slip base with anchor points and reinforced side walls.The base means your dog stands on a stable platform, not a hammock sling that dips into the footwell. The side walls stay upright whether your dog leans on them or ignores them. No more "ghost dog" moments. No more pulling over at mile 200 to fix a cover that's bunched into a useless pile of fabric.
Is it actually waterproof, or just 'water resistant'?
There's a critical difference, and it matters the moment your dog shakes off after a lake swim or has a stress accident. 600D oxford polyester prevents water from penetrating the material, causing it to bead up and roll off the surface
What about dog hair? Does it stick?
This is the design challenge most covers ignore.Kithpaws Apex hammock uses a tightly woven surface that reduces hair penetration. So hair sits on top instead of embedding into the weave like needles. A lint roller or a quick vacuum pass handles it cleanly. It's not magic, but it's the difference between a 30-second cleanup and 40 minutes with a razor blade and duct tape.
How long does the installation actually take?
Under 60 seconds once you've done it once. Quick-release buckles clip to the front headrests, seat anchors slip through the seat gap, rear straps secure to the back headrests. The first time might take you three minutes while you get familiar. It removes just as fast, which matters when you need the back seat for people again.
My dog gets anxious in the car. Will this actually help?
Travel anxiety in dogs is often a physical problem before it's an emotional one.When a dog braces against movement, slides on leather, or falls toward the footwell, their nervous system stays in a low-grade stress state for the entire trip.The anti slip bottom platform eliminates that instability combined with the anchor straps in the seats. Giving your dog a solid, non-slip surface to settle onto. Pair that with the mesh window that lets them see you, and you've created the conditions for calm: a contained space, visual connection, and no sense of falling. It won't replace training for severely anxious dogs, but for most, the difference is immediate.
Will it fit my car?
The Hammock fits the vast majority of standard back seats in SUVs, sedans, and crew-cab trucks. The adjustable strap system accounts for different headrest heights and seat depths. If you're unsure about your specific vehicle, email us before ordering and we'll tell you straight.
Why does this cost more then the Amazon version?
Because the cheaper version costs you more in the long run.If it lasts six months before the straps disintegrate or the waterproofing fails, you've spent $80 in a year. Meanwhile, a single professional detailing session to deal with embedded pet hair runs $150–$250, and it doesn't fix the underlying problem. Kithpaws Apex hammock is engineered to last years, not months. Think of it as a one-time cost of protection, not a recurring subscription to disappointment.
How do I actually clean this? I need something I can deal with after a muddy trail.
Three options, depending on the situation. Quick rinse: shake it out and wipe down the TPU surface with a damp cloth — takes two minutes in the driveway. Medium mess: remove it, hose it down, hang it to dry. Full reset: machine wash on cold, gentle cycle, air dry. The 600D fabric doesn't absorb odor the way cheaper materials do, so you won't be fighting a ghost of last weekend's beach trip every time you get in the car.
Apex Link
Why does my dog need a seatbelt in the car?
An unrestrained dog in a sudden stop becomes a projectile. At 50 km/h, a 30 kg dog generates an impact force of over 900 kg. That's a risk to your dog, to your passengers, and to you as the driver. Beyond the physical danger, an unrestrained dog moving around the cabin is a genuine distraction and a liability in most countries.
How does the Apex Link work?
The Kithpaws Apex Link clips directly into your car's existing seat belt buckle on one end, and attaches to your dog's harness (not collar) on the other via a secure carabiner-style connector. It's adjustable for length so your dog can sit, lie down, and shift position, without being able to reach the front seat or a window.
Does it work with the Hammock at the same time?
Yes! And this is by design. The hammock includes a dedicated seat belt pass-through opening so the seat belt clips cleanly through the cover to your dog's harness. Protection and safety work together, not against each other.
Should I attach it to a collar or a harness?
Always a harness, never a collar.In a sudden stop, the force of impact transferred through a collar to your dog's neck can cause serious injury. A harness distributes that force across the chest and shoulders. If you don't already have a crash-tested harness, we'd recommend sourcing one before using any car restraint.
Is the seatbelt legal in Sweden and EU?
Swedish traffic law requires that animals in vehicles be secured so they don't distract the driver or become a hazard in a collision. Using a seat belt or crate is the legally compliant approach. While specific enforcement varies, the liability in an accident involving an unrestrained animal is clear. The Kithpaws Apex Link meets the practical standard for safe restraint.
What size seat belt do I need for my dog?
The Kithpaws seat belt is adjustable and suits most dogs from small breeds up to large breeds over 40 kg.The key measurement is lead length, not the dog's size— you want enough slack for your dog to lie down comfortably, but not so much that they can reach the front seat. If you're unsure, email us with your dog's weight and we'll advise.
Orders & Shipping
Where do you ship to?
We currently ship across Sweden
How long does delivery take?
Delivery times vary by destination, but most orders within Sweden arrive within 8–12 business days. You'll receive a tracking link as soon as your order ships.
I haven't recived my order. What do I do?
First, check your tracking link. If it shows delivered but you haven't received anything, check with neighbours and your building's mailroom. If the package is genuinely missing, email us at support@kithpaws.com with your order number and we'll investigate with the carrier and sort it out.
My package wasn't collected and got sent back. What happens?
If a package is returned to us uncollected, a flat fee of 300 kr is charged to cover the cost of the return and outbound shipping. This is deducted from any refund or invoiced before the order is re-sent. We'll always contact you before taking any action.
Returns & Refund
Can I return my order if it's not right for me?
Absolutely. You have 14 days from the date you receive your order to change your mind. To start a return, email us at support@kithpaws.com with your full name, order number, and the items you'd like to return. You'll then have a further 14 days to send the product back to us. For further details click here!
Who pays for the return shipping?
Return shipping costs are the customer's responsibility. We don't provide a return label for standard returns. Please use a trackable shipping method. We can't take responsibility for packages lost in transit on the way back to us.
When will I receive my refund?
Once we've received and inspected your return, your refund is processed within 14 days. It's returned via the same payment method used at checkout. You'll receive a confirmation email when it's been issued.
What if my product arrived damaged or has a fault?
If your product has a genuine defect, that's a warranty claim and the process is different from a standard return. Email us at support@kithpaws.com with your order number, a clear description of the fault, and photos or video showing the issue. If the claim is approved, we cover the return shipping, and you'll receive a replacement, repair, or full refund within 14 days of us receiving the item.
Note If the product is returned and no fault is found, the case is treated as a standard return — return shipping is your responsibility and a handling fee of 99 kr is deducted from the refund.
Are there any products that cant be returned?
Yes. The following cannot be returned under the right of withdrawal:
- Products with broken hygiene seals
- Custom or made-to-order products
- Products without original packaging
If you're unsure whether your item qualifies, email us before sending anything back.
Have any further questions? Visit our policys or email us!